Managed Device – Premium Care
This is everything. Enterprise-grade protection, 24/7 support and professional care that goes beyond software.
Premium Care is for businesses, executives, and power users who demand the absolute best. Every device in your organization is protected, optimized, and monitored. Support is available any time, day or night. When hardware needs professional hands-on attention, we visit your location.
Everything in Professional Care, plus:
24/7 Phone Support – Reach support team anytime, day or night
Unlimited Devices – Protect your entire home or small office
1-Hour Response Time – Phone support within 60 minutes (24/7)
2 Free On-Site Visits/Year – Professional on-site support included
Unlimited Remote Support – No monthly limit on support hours
Executive Priority – Skip the queue, reach senior technician
Advanced Cloud Backup – Automated daily backups (unlimited storage, 1st year)
Hardware Diagnostics – Deep hardware health monitoring
Security Compliance Reports – Monthly compliance documentation
Device Replacement Planning – Guidance on upgrade timing
Dedicated Account Manager – One point of contact for all issues
Premium Protection Includes:
✓ All Professional Care features
✓ Unlimited remote support hours
✓ Hardware condition monitoring
✓ Proactive hardware failure prevention
✓ Advanced cloud backup (unlimited)
✓ Compliance & security reporting
✓ Device upgrade recommendations
24/7 Support Includes:
✓ 24/7 phone support (4-hour response)
✓ Email support (6-hour response)
✓ Unlimited remote support
✓ 2 free on-site visits/year
✓ Priority queue access
✓ Dedicated account manager
✓ Weekend & holiday support
Why Premium Care is Worth It:
Can't Risk Downtime – You need support when you need it
Multiple Devices – All computers, laptops, workstations covered
Business Critical – Your devices are core to your business operation
Compliance Needs – Healthcare, finance, legal require documentation
Peace of Mind – Maximum protection available
Perfect For:
Small business owners (full team protection)
Medical/legal practices (compliance-driven)
Executives with mission-critical work
Content creators (multiple devices, high value)
Gaming enthusiasts with high-end systems
Anyone who can't afford ANY downtime
Organizations needing documented security
Subscription Details:
Devices Covered: 3 devices in your home
Billing: Monthly recurring (can cancel with 30-day notice)
Fixed Price: €9.99/month (no per-device charges)
On-Site Visits: 2 per year included (additional visits €99 each)
Travel: Included within 15km of Blankenburg center (€0.50/km beyond)
Commitment: Month-to-month with 30-day cancellation notice
Upgrade Benefits: Lock in €9.99 price (no increases unless major scope change)
