Unlimited Remote Support
When You Need Me to Fix It. Directly.
Email and phone advice only gets you so far.
Sometimes you need someone to actually do it. Install that software. Fix that error. Set up that printer. Walk you through it step-by-step while controlling your screen.
Unlimited Remote Support gives you hands-on help.
Connect via secure remote software (TeamViewer). I see your screen. I can take control if needed. Together, we fix it. No per-session charges. No time limits. As many times a month as you need.
What's Included:
✓ Unlimited Remote Sessions – Connect as many times/month as needed
✓ Unlimited Session Duration – 15 min, 1 hour, 3 hours—no time limits
✓ Hands-On Troubleshooting – I control your computer and fix issues directly
✓ Software Installation – Install any software (that you own/have license for)
✓ Device Setup – New computer? Printer? I'll set it all up
✓ Problem Diagnosis – See what's wrong and fix it in real-time
✓ Training While Fixing – You watch and learn as I solve it
✓ All Your Devices – Laptops, desktops, tablets—all covered
✓ Secure Connection – Encrypted TeamViewer (you see and authorize everything)
✓ Scheduling – Book anytime Mon-Fri 9-17 CET
What Remote Support Can Do:
✓ Install software (Office, Photoshop, Chrome, etc.)
✓ Fix viruses/malware
✓ Troubleshoot errors and crashes
✓ Set up printers and peripherals
✓ Configure email accounts
✓ Transfer files between computers
✓ Optimize performance
✓ Install driver updates
✓ Set up new computer
✓ Fix internet connection issues
✓ Remove unwanted software
✓ Set up backups
✓ Teach you how to use software
✓ Troubleshoot any software problem
Basically: Anything that can be fixed from a remote connection.
What Remote Support Can't Do:
✗ Physical hardware replacement (broken screen, keyboard, etc.)
✗ Network configuration (requires on-site visit)
✗ Printer networking (usually requires on-site)
✗ Hardware diagnostics requiring tools
(For these, book separate on-site service)
How It Works:
You book a session (through your account or call)
At scheduled time, I send you a TeamViewer link
You click the link on your computer
I connect securely to your screen
You see everything I do on your computer
I fix the issue (with your permission)
Done – Issue resolved, no additional charge
Real Scenarios:
Scenario 1: Software Installation (20 minutes)
YOU WANT: Install Adobe Creative Cloud on your new laptop
TIME: Monday 10 AM, book remote session
WHAT HAPPENS:
1. I connect to your laptop
2. I download Adobe Creative Cloud installer
3. I walk through installation steps
4. I handle licensing (you provide license key)
5. I test it opens correctly
6. Done! Adobe ready to use.
TOTAL TIME: 20 minutes
COST: €0 (included in €39/month)
OLD WAY (hourly support):
- 20 minutes × €50/hour = €16.67
Scenario 2: Virus/Malware Removal (45 minutes)
YOU HAVE: Computer running slow, weird popups, weird behavior
SUSPECT: Virus or malware
WHAT HAPPENS:
1. I connect to your computer
2. I run antivirus scan and diagnostic tools
3. I identify malware infections
4. I remove malware completely
5. I run cleanup and optimization
6. I test computer speeds up
7. Done! Computer clean and fast.
TOTAL TIME: 45 minutes
COST: €0 (included in €39/month)
OLD WAY (hourly support):
- 45 minutes × €75/hour = €56.25
Scenario 3: Complete Computer Setup (2 hours)
YOU GOT: Brand new laptop (still in box)
YOU WANT: Everything set up and ready to use
WHAT HAPPENS:
1. I connect to new laptop
2. I run Windows updates
3. I install Device Care antivirus
4. I install your software (Office, Chrome, etc.)
5. I import your settings from backup
6. I set up email accounts
7. I set up printer on network
8. I test everything works
9. Done! New laptop ready.
TOTAL TIME: 2 hours
COST: €0 (included in €39/month)
OLD WAY (hourly support):
- 2 hours × €75/hour = €150
Scenario 4: Ongoing Troubleshooting (3 sessions/month, 2 hours total)
MONTH OVERVIEW:
Week 1: Printer won't print (15 min fix) = €0
Week 2: Email account acting weird (20 min fix) = €0
Week 3: Computer running slow (45 min optimization) = €0
Week 4: Software crashing (30 min troubleshooting) = €0
TOTAL TIME: ~2 hours
COST: €39 for the month
OLD WAY (hourly support):
- 4 sessions × average €75/hour = €300
