Tech Support Plan

Your Personal IT Advisor. Monthly. Unlimited.

You get a tech question and feel hesitant to ask because you don't want to be charged per incident.

With hourly IT support, every question costs money. "Is this worth €50 to ask?" Hesitation leads to problems building up.

Tech Support Plan changes that.

One flat monthly fee. Ask as many tech questions as you want. Phone, email, or ticket system. No metering. No surprise charges. No "per incident" billing.

What's Included:

✓ Unlimited Email Questions – Ask anything, anytime. Response within 24 hours.

✓ Phone Support – Call during working hours (Mon-Fri, 9-17 CET), get a person on the line

✓ Ticket Support System – Track issues, add details, follow-up questions all in one place

✓ Any Device – Laptops, desktops, tablets, phones—all covered

✓ Any Tech Question – Passwords, printing, software, network, email, backups—anything

✓ No Limits – Truly unlimited. 5 questions a day or 50. Doesn't matter.

✓ No Hourly Charges – €29/month. That's it.

What You Can Ask About:

• Software: How do I use this? How do I install that? Why doesn't this work?

• Hardware: Do I need to upgrade? Is my computer dying? What should I buy?

• Network: Why is WiFi slow? How do I fix my printer? Can I connect this device?

• Email: How do I change my password? Why can't I send email? How do I add a signature?

• Security: Is this email a scam? What's a good password? How do I protect my data?

• Backup & Recovery: How do I back up my files? How do I restore something?

• Passwords & Access: I forgot my password. I got locked out. Help!

• Tech Advice: Should I buy this? What software do I need? Is this a good price?

• Training & Setup: How do I use this? Can you walk me through it?

Basically anything tech-related that isn't:

• Hardware repair (physical fix = separate service)

• On-site visits (separate service)

• Custom development (separate service)

How Support Works:

Email Support:

1. Email your question anytime

2. I respond within 24 hours

3. Include screenshots, details, error messages

4. Back-and-forth until resolved

5. No charge, no time limit

Phone Support:

1. Call during working hours (Mon-Fri, 9-17 CET)

2. Talk directly to someone

3. Get instant guidance

4. Can be quick 5-minute call or longer consultation

5. No additional charge

Ticket System:

1. Submit a ticket through your account

2. Track progress

3. Add details and screenshots

4. Get updates as we work on it

5. Can close and reopen if issue reoccurs